Should we buy a replacement flight before asking about a one-letter name error?
TravelKate reads her surname twice. The British Airways ticket says Marin; her passport says Martin.
Her brother Joel made their direct booking for a London–Madrid weekend. All flights on the ticket are operated by BA. He feels terrible and has already found a replacement fare at £410 in their example comparison. “I'll pay. Let's just fix it.”
Kate wants to ask about correcting the existing ticket before anybody buys another one. Joel thinks a name change must mean a new passenger and that the cheap fare will disappear while they wait. The person travelling has not changed; one letter was missed while he typed.
They are still several weeks from departure. What should they establish with the airline before spending more money? Kate appreciates his offer to take responsibility, but would prefer a confirmed correction process to an expensive gesture made in a panic.