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How do I help translate a neighbour's form without choosing answers I don't understand?

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“You know the words better than I do,” my neighbour said, pointing to a box on a council application form. “Which one should I tick?”

I speak both languages we were using, so I had offered to help her read the letter. The deadline and the list of documents were clear enough. One term about who qualified wasn't clear to either of us.

I said we should ask the council what that term meant in her circumstances. She thought I was withdrawing the help halfway through. She had arranged her afternoon around getting the form finished with me, and I could see why another call felt like a setback.

I am happy to sit with her while she asks or help write the question. I am not comfortable selecting an answer because she trusts my English more than hers.

How do I explain that difference without making her feel abandoned? I can translate the question in front of us; I can't turn my guess about the answer into something she relies on.

Discussion

3 community replies

Point to the exact term you both need clarified. “I can explain the words, but I don't know how the council applies this condition” is more useful than a general disclaimer that you aren't an expert.

She planned her time around finishing today. Acknowledge that inconvenience and offer the next step you can actually do, such as helping write the clarification request, rather than promising a result from the council.

Ask what language or application support the council offers for this form. Don't assume a particular service exists or that the deadline will change; those are questions for the council to answer.

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