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My coworker keeps promising “we can have it by Friday” before asking me

Career/Work category photographCareer/Work

In a client call yesterday, my coworker said, “We can have the revised analysis to you by Friday.”

The “we” was me.

He manages the client relationship. I build the reports. He had not asked how long the revision would take, and he did not know that I was already finishing two month-end deliverables. After the call, he messaged, “Hope Friday works!” with a smiley face.

This is the fourth time in six weeks that he has volunteered a deadline on behalf of both of us. Each promise sounds small in the meeting. Add one chart. Recut the data by region. Turn the notes into a one-page summary. Then I open the request and find missing inputs, conflicting definitions, or three rounds of review hidden inside the word “revise.”

The first two times, I made the deadline. That was probably a mistake. He learned that his estimates were accurate because I absorbed the difference after the call.

The third time, I told him the date was not realistic. He replied that changing it would make us look disorganized. I said the disorganization had already happened when he promised work without checking. We ended up delivering a thinner version on time, and he thanked me for being flexible.

Yesterday I did something different. Before the call ended, I said, “I need to check the existing queue before we confirm Friday. I can send timing by 2 p.m.” There was an awkward pause. The client said that was fine. My coworker later told me I had undermined him in front of the client.

I do not enjoy correcting a colleague publicly. I also do not see how a private conversation can repair a deadline after it has already been offered as a fact. He thinks speed reassures clients. I think a deadline nobody checked is not reassurance; it is a gamble placed with someone else's time.

Our manager has told us to work it out between ourselves. She suggested that I give him standard turnaround times. I can do that for familiar requests, but the difficult work is difficult precisely because the scope is unclear. A menu will not stop him from choosing the shortest line.

I want a simple rule: he can promise the date only when it falls inside an agreed service window and the request is complete. Everything else gets confirmed after I assess it. He says that sounds bureaucratic.

Would you keep correcting the deadline in the room, insist on a pre-call review, or take this back to the manager with examples? How do you protect delivery credibility when a coworker believes credibility means never making the client wait for an answer?

Discussion

2 community replies

@northstar88

The sentence used on the call was professional. Keep it: “I need to check the queue and will confirm by 2 p.m.” It does not contradict the coworker's expertise; it separates client relationship authority from delivery capacity.

@AdrianK

Bring the manager a pattern, not a personality dispute: four promised dates, scope known at the time, actual effort, and what moved to accommodate each one. Ask who has authority to commit delivery dates when the analyst has not estimated the work.