I need help from an elected official I voted against and I feel like a hypocrite asking

I have spent six weeks trying to resolve a problem with a government agency. The online account shows my document as received, the phone line says the case is pending, and two written replies answer questions I did not ask. A neighbor suggested contacting our elected representative's constituent-services office.

The problem is that I voted against this person, criticized one of their major positions, and still disagree with them. Asking their staff for help feels like turning up only when I need something. I know, intellectually, that constituent service is not a private reward for supporters. Emotionally, I feel as if I am pretending a relationship that does not exist.

I am also worried about tone. I do not want to open with my political disagreement, because the case is about an administrative delay. I do not want to flatter the office or imply that helping me would earn my vote. I want to make a factual request: identify the case, summarize the steps already taken, provide the documents I can safely share, and ask whether the office can help obtain a status or route the issue correctly.

A friend says I should mention that I am a constituent and nothing more. Another says I should be transparent that I am not a supporter so the request cannot be mistaken for political loyalty. That second approach seems unnecessary and strangely self-important. Staff should not have to evaluate my ideological honesty before reading a case number.

There is one boundary I do want to keep. If the office helps, I will thank the staff for the specific assistance. I will not let the interaction be turned into an endorsement or a testimonial about policies I oppose.

Is it completely normal to ask an elected official's office for administrative help regardless of how you voted? What information belongs in the first request, and what political information should stay out of it?