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What is a fair hotel split when one traveller uses reward points?

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Harriet sends Mason a room quote and asks for £240. He replies, “I thought you were using points?”

Their worked example is a three-night room that would cost £480 in cash, or a redemption using Harriet's points plus £30 in charges. The figures are illustrative and do not describe a particular loyalty programme. They will both stay in the room.

Harriet had planned to use those points for a later solo trip. She thinks asking Mason for half the cash price leaves both better off. Mason thought her offer to “use my points and sort the hotel” meant he would pay half the £30. Neither meaning was stated before they started comparing rooms.

Nothing has been redeemed. Would you agree a cash contribution before using the points, keep them for another trip, or choose a cash booking they can split without this argument? Harriet does not want her accumulated benefit treated as worthless; Mason does not want to learn the price after accepting a supposed favour.

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3 community replies

The two understandings are £225 apart: Mason expected to contribute £15, while Harriet is asking for £240. Spell that out before discussing whether points are “free”. They have not booked, so each can still decline an arrangement that does not work for them.

Harriet can put a value on keeping her points without claiming that the cash room price proves their value to Mason. He can decide the proposed contribution is unattractive without deciding her benefit is worthless. There is room to negotiate, and room to use cash instead.

“Sort the hotel” was too vague to carry a price agreement. It would be helpful for Harriet to acknowledge that she had not explained her proposed split. Mason should also recognise that she never explicitly offered the whole redemption as a gift.

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