Can I ask movers to release the only lift during my neighbour's booked moving slot?
Neighbours“We've only got the lift booked until one,” the mover said. I was downstairs on crutches, watching him keep the doors open while another person wrapped a chest of drawers.
It was 12:10. My neighbour had reserved a two-hour moving slot with the building manager. The manager's email said other residents should expect delays; it didn't say whether the lift would be unavailable for the whole slot. I had expected to wait for a furniture trip, not for wrapping to happen beside an open lift.
I asked if they could let it come down once so I could get home. My neighbour said each interruption cost time, and the van was due at another job. I believe her. She had boxes stacked around her and looked close to tears.
I cannot manage our stairs with my current mobility. I also don't want to make her moving day harder by treating a reservation as meaningless. We stood there talking about the booking while I still had no way upstairs.
What would be a fair request in that moment? For future moves, I want the manager to explain how a reserved slot and essential resident access are meant to work together.
